(07) 4194 9860 [email protected]

Frequently Asked Questions

We’ve answered some frequently asked questions below to help make your visit to Spa Botanica more comfortable.

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Spa Botanica Etiquette

Cancellation Policy

We understand that sometimes you need to change an appointment. We kindly ask for 24 hours notice or a 50% cancellation fee will be applied.

What if I’m late?

Arriving 10 minutes prior to your appointment means you will experience the full pleasure of your treatment. The full cost of your treatment booked will still be charged if you arrive late.

What should I wear?

Please wear comfortable clothing to the spa. Please leave jewellery at home or hotel room. We will provide disposable briefs where necessary; therapists use draping techniques to protect your privacy.

Gift Vouchers & Group Bookings

Group bookings are a specialty and your conference or special occasions will be taken care of. We will tailor make packages to suit your requirements including Gift Vouchers and Spa Cuisine.

OUR PRICES SUBJECT TO CHANGE WITHOUT NOTICE SUNDAY & PUBLIC HOLIDAYS 20% SURCHARGE

Can I check in any day?

To secure your preferred appointment time please make an advanced booking on 07 4194 9860. Credit Card details are required to confirm all bookings.

What is the best time to arrive?

For spa treatments, please arrive 15 minutes prior to your appointment time so you can change and begin to unwind. Robes, slippers and shower facilities are available.

Do you have a treatment cancellation policy?

We understand that sometimes you need to change an appointment. We kindly ask for 24 hours notice or a 50% cancellation fee will be applied.

I have prior medical conditions and concerns. Can I still have any of your treatments?
Our professional staff will guide you to the treatments suitable for you.
Can I have treatments when I am pregnant?
Our professional staff will guide you to the treatments suitable for you.
I have allergies to some products. Are all your products and treatments safe?
All products used at Spa Botanica are dermatologically tested
What are your packages?
We have created packages to suit the needs of all budgets which can be viewed in treatment section.
Is there car parking?
Spa Botanica has street parking. Covered parking is also available.
Is there a Weekends and Public Holidays surcharge?
A 20% surcharge applies on Public holidays and Sundays
What are your Trading Hours?

Our normal hours are 10.00am to 5.00pm Monday to Saturday. For appointments outside these hours by prior arrangement as well as on Sundays and Public Holidays.

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